(2) what the average waiting time was before a telephone call by a member of the public to the national helpline of HM Revenue and Customs was answered by a member of staff in the last period for which figures are available;

(3) what targets have been set for the management of HM Revenue and Customs for the improved handling of telephone calls to the national helpline by members of the public; and if he will make a statement;

(4) how many telephone calls to the national helpline for HM Revenue and Customs were answered in 2005-06; and how many have been answered in 2006-07;

(5) how many full-time equivalent staff are employed to deal directly with telephone calls to HM Revenue and Customs' national helpline;

(6) how many customers are held in a telephone queue for the national helpline of HM Revenue and Customs before further calls are automatically terminated;

(7) how many telephone calls to the national helpline of HM Revenue and Customs were automatically terminated during 2005-06; how many have been so terminated in 2006-07; and if he will make a statement.