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Welfare Tax Credits: Cardiff

Volume 459: debated on Wednesday 25 April 2007

To ask the Chancellor of the Exchequer (1) whether staff working for the tax credit office in the Cardiff contact centre have guidelines for the number of calls they should deal with from customers each day; and if he will make a statement; (133027)

(2) how long staff answering customer calls at the tax credit office in Cardiff are recommended to spend on each call; and if he will make a statement.