Hansard

Northern Ireland Health and Social Services Estates Agency (Health Estates) (Performance Targets) (2007-08)

Volume 459: debated on Thursday 26 April 2007

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The Parliamentary Under-Secretary of State for Northern Ireland
(Paul Goggins)

The targets, which have been set for 2007-08, are based on the strategic aim and objectives of the Agency as set out in Section 4 of its Corporate and Business Plan. The targets are in line with the Department's policy of seeking to improve the service provided to the Agency's clients in terms of both quality and value for money and I am satisfied that they present a demanding challenge for the Agency. A copy of the Corporate and Business Plan will be placed in the Libraries of both Houses.

The targets are as follows:

Quality Targets

1. A total of 95 per cent. of the service provided by the Agency's Client Support staff to external clients to be regarded as satisfactory, of which 35 per cent. of the service to be regarded as either very good or excellent.

2. A total of 95 per cent. of the service provided by the Agency's Project Management staff to external clients to be regarded as satisfactory, of which 35 per cent. of the service to be regarded as either very good or excellent.

3. A total of 95 per cent. of the service provided by the Agency's Specialist Engineering staff to external clients to be regarded as satisfactory, of which 35 per cent. of the service to be regarded as either very good or excellent.

Throughput/Service Delivery Targets

4. Issue all Medical Device/Equipment Alerts with an Immediate Action level of urgency designated initiated by the Medicines and Healthcare Products Regulatory Agency (MHRA) within three working days on receipt of final MHRA Alert (provided that no further consultation is involved).

5. Issue all Medical Device/Equipment Alerts with an “Action” level of urgency designation initiated by the Medicines and Healthcare Products Regulatory Agency (MHRA) within five working days on receipt of final MHRA Alert (provided that no further consultation is involved).

6. Issue a High Voltage Alert within four working days from receipt and assessment of an applicable Electricity Network Association Notice or other safety information in relation to High Voltage equipment installed in the HPSS.

7. Complete a review of HPSS Catering Operations by November 2007 and take forward the development of a HPSS Catering Strategy by March 2008.

8. Complete an assessment of the HPSS position against “Essence of Care” in regard to the Council of Europe Statement on hospital food nutrition by 30 November 2007 and lead the exploration of appropriate initiatives to improve nutritional standards by 31 March 2008.

9. Develop a regional strategy for laundry and linen services by 30 November 2007.

10. Publish a Carbon and Energy Savings Strategy in the Health and Personal Social Services Estate by 31 March 2008.

Resource and Financial Management Targets

11. Ensure the Agency meets its commitment to “Fit for Purpose“ and DRC reductions and its target of a reduction of 19 posts by 31 March 2008.

12. Ensure that the Agency lives within its running cost allocation for the year.

13. Demonstrate that the full costs of the Agency are recouped, on a notional basis, through the Service Level Agreement with the Department.