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Jobcentres: Norfolk

Volume 459: debated on Thursday 26 April 2007

To ask the Secretary of State for Work and Pensions (1) what associated services are offered by (a) Swaffham and (b) Downham Market Jobcentre Plus branches; and what plans have been made for their continued provision if these Jobcentre Plus branches are closed; (126238)

(2) what assessment he has made of the financial savings that would be achieved as a result of the closure of the Swaffham and Downham Market Jobcentre Plus branches;

(3) what alternatives have been considered to closing Jobcentre Plus branches at Swaffham and Downham Market.

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie, dated 26 April 2007:

The Secretary of State has asked me to reply to your questions about the closure of Swaffham and Downham Market Jobcentres. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

You are already aware that we are currently consulting on the closure of both these sites, and no decision will be made on the closure of either Swaffham or Downham Market until the consultation is complete.

Both these offices currently deliver the full range of Jobcentre Plus services including Fortnightly Jobsearch Reviews for customers in receipt of Jobseekers Allowance. The only exception to this is when customers require New Jobseeker interviews; these are delivered from Dereham for Swaffham customers, and Kings Lynn for Downham Market customers.

Both Jobcentres also provide Jobsearch facilities through our Job Point technology. Additionally customers can access these services via the internet and our Contact Centre Jobseekers Direct Service.

If closure of these Jobcentres does go ahead, we intend to provide all advisory and Fortnightly Jobsearch Reviews in other locations. For Downham Market customers this would usually be at Kings Lynn, unless transport links make it easier for them to travel elsewhere. The majority of Swaffham customers would use Dereham Jobcentre, again unless transport links make it easier for them to travel to another Jobcentre. However we will also consider the provision of alternative ways for customers to access our services.

As part of the consultation we are already considering how we could provide these alternative services. In Downham Market we have opened discussion with the Local Authority regarding the feasibility of delivering Fortnightly Jobsearch Reviews from existing Local Authority premises. We have not yet been able to identify similar opportunities in Swaffham but are continuing discussions with our partners.

In addition to these specific proposals we will ensure that our Internet access and Contact Centre Jobsearch facilities are marketed to our customers. We are also looking at the feasibility of locating some of our Job Points in partner premises.

The financial savings that could be realised if these sites are closed would depend upon the potential alternative services provided.

I hope this is helpful.