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Police: Telephone Services

Volume 459: debated on Monday 30 April 2007

To ask the Secretary of State for the Home Department which police authorities did not meet the target time for handling calls from the public under the National Call Handling Standards for (a) urgent and (b) non-urgent calls in the most recent year for which figures are available. (121205)

[holding answer 12 February 2007]: The target times for answering emergency and non-emergency calls under the National Call Handling Standards is not yet collated nationally, as NCHS has not been fully implemented in all forces.

The HMIC Baseline Assessment in 2006 examined implementation of NCHS and its relationship with the Quality of Service Agreement under 1C Customer Service and Accessibility. The HMIC’s 2007-08 assessment regime will also address this area of work.