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Energy: Complaints

Volume 459: debated on Thursday 3 May 2007

To ask the Secretary of State for Trade and Industry what steps he is taking to address the level of consumer complaints against energy companies. (135634)

Between 2002-03 and 2005-06, complaints to Energywatch declined substantially each year. We expect the final figures for 2006-07 to show an increase over 2005-06, principally because of complaints about British Gas. British Gas is working closely with Energywatch to address this. The Government have no plans to take any steps at this time. The Office of Gas and Electricity Markets (Ofgem), which is responsible for regulating gas and electricity supply, has extensive powers to act against suppliers that breach licence conditions.