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Passports: Fees and Charges

Volume 460: debated on Wednesday 9 May 2007

To ask the Secretary of State for the Home Department how many complaints about the cost of passport renewal from women who have renewed their passports early owing to a name change following marriage his Department has received in each of the last five years. (134119)

The Identity and Passport Service (IPS) does not keep records in such a way as to be able to extract this information without incurring disproportionate cost. Complaints are recorded in particular categories, each covering a range of issues. There is not a specific category for women who have complained about the cost of renewing passports early owing to change of name following marriage. However, the IPS receives regular representations on this subject. When fees are next reviewed the IPS will discuss with HM Treasury whether the rules on Government fees and charges would permit some reduction of the fee in these circumstances.

The IPS received 8,551 complaints in total in the financial year 2005-06, which represents 0.13 per cent. of the total business.