The Pension Service Local Service is currently running a feasibility pilot in the West Midlands area in partnership with the Disability and Carers Service to investigate the possibility of extending the face to face service to working age customers.
The pilot is in its early stages and initial evaluation results are anticipated at the beginning of June 2007.
In the last four years, 100 per cent. of Pension Service local service staff were involved in the home visiting service, through face-to-face contact with our customers.
Support is provided to the local service from a centrally based national team.
The proportion of local service staff involved in the home visiting service will not change in 2007-08.