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Ambulance Services: Rural Areas

Volume 460: debated on Wednesday 9 May 2007

To ask the Secretary of State for Health what assessment her Department has made of the effectiveness of experienced ambulance control room staff in saving lives and minimising risks to patients in rural areas. (135185)

No assessment has been made of the effectiveness of experienced ambulance control room staff in saving lives and minimising risks to patients in rural areas.

However, national health service ambulance trust control room staff play an important role in ensuring that responses to 999 calls are dispatched promptly, that calls are prioritised accurately and that callers receive the advice and reassurance that they need. For example, call handlers can give callers advice on dealing with childbirth, uncontrolled bleeding or resuscitation while they wait for help to arrive. This advice is routinely provided no matter where the control room or the caller is located.