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Child Support Agency

Volume 460: debated on Thursday 17 May 2007

To ask the Secretary of State for Work and Pensions what assessment he has made of the impact of the Operational Improvement Plan on the performance of the Child Support Agency. (132769)

[holding answer 23 April 2007]: The administration of the Child Support Agency is the matter for the chief executive. He will write to the hon. Member with the information requested.

Letter from Stephen Geraghty, dated 17 May 2007:

In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.

You asked the Secretary of State for Work and Pensions, what assessment he has made of the impact of the Operational Improvement Plan on the performance of the Child Support Agency. [132769]

The initial phase of the Operational Improvement Plan has focused on the organisational and operational restructuring of the Agency, and the training of our people to increase our capacity and capability. No commitments were made for the first year but the performance of the Agency has been steadily improving with early results showing improvements in several key areas and more money is already getting to more children. At the end of December 2006 compared with a year ago:

58,000 more children were in receipt of maintenance or had a maintenance-direct arrangement in place.

Applications are being cleared more quickly: 55 per cent. within twelve weeks, up from 49 per cent. and meeting target level for March 2007, and 74 per cent. within six months, up from 64 per cent.

Client Service has improved: The Agency answered 97 per cent. of queued calls over 12 months, up from 90 per cent.

I am confident the performance figures for the last quarter, due to be published later this week, will continue to demonstrate the ongoing developments in the Agency’s performance.

I hope you find this answer helpful.

To ask the Secretary of State for Work and Pensions if he will make a statement on his plans to transfer the payment of child support for those on the pre-2003 system to the new system. (131819)

I refer the hon. Member to the reply given to the hon. Member for Easington (John Cummings), published in Hansard on 16 April 2007, Official Report, column 233W.

To ask the Secretary of State for Work and Pensions if he will examine the case of Mark Albutt, reference 1039432336, and the demands being made by the Child Support Agency for payment of arrears. (133411)

The administration of the Child Support Agency is the matter for the chief executive. He will write to the right hon. Member with the information requested.

Letter from Jos Jones:

In reply to you recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive. As he is out of the country, I am responding with his authority.

You asked the Secretary of State for Work and Pensions, if he would examine the case of Mark Albutt reference 1039432336 and the demands being made by the Child Support Agency for payment of arrears. [133411]

As the details about individual cases are confidential, I have written to you separately about this case.

To ask the Secretary of State for Work and Pensions how many and what proportion of decisions on applications made to the Child Support Agency were revised because they contained errors in each quarter since spring 2003. (136487)