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Aviation: Compensation

Volume 460: debated on Tuesday 22 May 2007

To ask the Secretary of State for Transport which EU countries are not complying with the European Directive on compensation for air passengers. (138206)

The European Commission's recent report into the operation of the regulation suggests that some member states do not yet have the power to impose penalties on airlines. The document is available on the internet at the following address:

http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm

Copies have been placed in the Libraries of the House.

I can confirm that the UK is complying with Regulation (EC) 261/2004 which provides compensation and assistance to air passengers in the event of denied boarding, cancellation and long delay to flights.

The Commission commenced infraction proceedings against the UK in December 2006 as it believed the UK’s complaints handling policy favoured UK residents over non-UK residents. This has now been resolved so that all complaints are handled in the same way while maintaining the service provided to UK residents. The Government believe that the infraction proceedings will not be taken forward.