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Tribunals Service

Volume 460: debated on Wednesday 23 May 2007

The following list of key performance indicators has been set for the Tribunals Service for 2007-08.

1. Seventy five per cent. of tribunal applications will be dealt with, within each individual tribunal’s target time.

2. Measure the percentage of customers who are satisfied with the service they receive against a target to be set during 2007-08.

3. To reduce annually the operating costs of the Tribunals Service in real terms from those in 2006-07 with a target of 1.10 per cent. set for 2007-08.

Copies of the Tribunals Service strategy and business plan for 2007-08 have been placed in the Libraries of both Houses.

Copies are also available on the internet at: http://www.tribunals.gov.uk/publications.htm