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Social Security Benefits: Fraud

Volume 460: debated on Thursday 24 May 2007

To ask the Secretary of State for Work and Pensions pursuant to the answer of 10 May 2007, Official Report, column 467W, on social security benefits: fraud, if he will list and describe the other techniques referred to; how the caller's voice is recorded using voice risk analysis software if the customer is not present; and whether the Department intends to test the voice risk analysis software with customers (a) present and (b) absent. (137693)

The Department intends to test voice risk analysis software in combination with questions designed to highlight risk factors and identify other inconsistencies in real-time telephone conversations.