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Departments: Telephone Services

Volume 460: debated on Thursday 24 May 2007

To ask the Secretary of State for Transport how many telephone helplines are sponsored by his Department with the prefix (a) 0870 and (b) 0845; and whether alternative geographic numbers are available in each case. (138489)

The requested details on 0870 and 0845 telephone helplines in the Department for Transport are as follows:

Number of 0845 and 0870 helplines

Services accessed from each

Whether alternative geographic numbers available

Department for Transport (Central)

0

DVLA

117

Information services, automated self services, technical helpdesks, reporting unlicensed vehicles

No, apart from one general switchboard for public use

DSA

14

All related to practical and theory driving test bookings

No

HA

24

HA information line and central switchboard traffic England phone service and publications

Only the 0845 lines have corresponding 0121 numbers

MCA

11

MCA Infoline

No

VGA

0

VOSA

33

Public hotline, operator licence credit card payment and national number

All also have geographical numbers available as contact numbers

GCDA

0

1 All 0870.

2 Two are 0845 and two are 0870.

3 One is 0845 and two are 0870.