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Armed Forces: Pay

Volume 461: debated on Monday 4 June 2007

To ask the Secretary of State for Defence how many complaints from (a) RAF, (b) Royal Navy and (c) Army personnel the Armed Forces Joint Personnel Administration Agency’s internal complaints system received in each month in 2007 on mispayment under the system; and how many (i) are still outstanding and (ii) have been resolved. (139618)

As at 24 May 2007, the number of complaints received from service personnel via the centralised JPA complaints process about mispayments, and other apparent problems with pay or the handling of a query, were as follows:

Royal Air Force

Received

Outstanding

Resolved

January

67

2

65

February

61

3

58

March

60

4

56

April

38

4

34

May

30

22

8

Royal Navy

Received

Outstanding

Resolved

January

37

1

36

February

25

3

22

March

35

4

31

April

20

6

14

May

31

23

8

Army

Received

Outstanding

Resolved

January

3

0

3

February

3

0

3

March

3

0

3

April

15

4

11

May

31

22

9