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Embassies: Telephone Services

Volume 461: debated on Monday 4 June 2007

To ask the Secretary of State for Foreign and Commonwealth Affairs which non-premium rate telephone numbers are available to members of the public who wish to contact the British embassy in the United States. (139142)

Our embassy in Washington has two non-premium rate telephone numbers that are advertised to the general public. The embassy’s main number is 202 588 6500, and the number of the embassy’s consular section is 202 588 7800. Both numbers are prefaced with recorded messages to help direct callers to the information that they need, including the website www.britainusa.com. The messages also point callers to the premium lines that have been established to deal with passport, visa and UK information inquiries. Callers with urgent consular inquiries, and those who wish to ask about UK nationality or registration, are asked to wait on the line and speak to a trained call-handler.