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South West Trains: Surveys

Volume 461: debated on Monday 11 June 2007

To ask the Secretary of State for Transport if he will commission a study of the views of passengers carried by South West Trains which seeks their views on (a) comfort, (b) punctuality, (c) ease of purchasing tickets and (d) value for money; and if he will make a statement. (142095)

The National Passenger Survey reported by Passenger Focus provides a network-wide picture of customers' satisfaction with rail travel. Passengers opinions are collected twice a year from a representative sample of passenger journeys. It is for train operators rather than Government to decide whether there is a need for more detailed surveys of their own passengers.