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We aim to deal with correspondence within 10 working days. Obviously this may depend upon the complexity of the query. The weekly statistics for week commencing 28 May 2007 show that 97 per cent. of correspondence was dealt within 10 days.
I have been informed that the question is regarding a complaint. The MOJ definition of a complaint is any expression of dissatisfaction with service or facilities that needs a response. Our target for answering complaints is 10 days.