Within a week of making their asylum application an applicant meets their case owner. The case owner remains the applicant's single point of contact for all aspects of their asylum application. At this first reporting event, the case owner fully explains to the applicant how the asylum process works and answers any questions. They also provide information about access to legal representatives. The applicant is able to contact their case owner at any time during the asylum process with any queries or concerns they may have.
Accommodation providers and voluntary sector organisations also deliver briefings to applicants about the asylum process and applicants' rights and responsibilities while they are in the UK. We are currently working with them to update this briefing to ensure it properly reflects our process and is fully up to date.
The Border and Immigration Agency public website also contains information about asylum policies and procedures.