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Police: Telephone Services

Volume 461: debated on Monday 11 June 2007

To ask the Secretary of State for the Home Department pursuant to the answer of 30 April 2007, Official Report, column 1420W, on police telephone services, when he expects the target times for answering (a) emergency and (b) non-emergency calls under the National Call Handling Standards to be (i) collated nationally and (ii) implemented by all police forces. (138780)

[holding answer 23 May 2007]: Data relating to emergency (999) calls are being collated by the Home Office for the first time this year. Data will be gathered on a quarterly basis as part of an Annual Data Requirement. At present, there are no plans to collate at a national level data relating to non-emergency calls.

The National Call Handling Standards were agreed by ACPO in November 2006. An implementation review is being undertaken by the National Policing Improvement Agency with a target completion date of November 2007.