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Schools: Complaints

Volume 461: debated on Friday 15 June 2007

To ask the Secretary of State for Education and Skills what monitoring procedures are in place to ensure that his Department’s guidance on school complaints procedures, LEA/01/0180/2003, is adhered to by schools and governing bodies. (127413)

All governing bodies must establish and publicise a complaints procedure for the school. The extent to which the governing body has complied with this duty is part of the school’s self evaluation process which underpins the current Ofsted inspection regime. At least once every three years Ofsted inspectors seek to validate the school’s evaluation of its strengths and weaknesses through inspection. No separate monitoring procedures are in place to ensure schools comply with the Department’s guidance on schools complaints procedures.