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NHS: Complaints

Volume 461: debated on Monday 18 June 2007

To ask the Secretary of State for Health how many complaints were made against the national health service in each year since 1997; and if she will make a statement. (142142)

The following table gives numbers of written complaints made between April 1997 and the end of March 2006, and these are the latest available audited data.

The data reflect complaints made through the national health service complaints procedure and do not include complaints made to the General Medical Council or other professional bodies.

Hospital and community services and family health services, written complaints in England, 1997-2006

Number of written complaints

1997-98

126,850

1998-99

124,870

1999-2000

126,261

2000-01

140,176

2001-02

133,274

2002-03

133,867

2003-04

133,469

2004-05

133,820

2005-06

138,396