Decisions on the management and location of individual post offices are operational issues for POL. The company is committed to local consultation on the service implications where Crown post offices are transferred to the management of a franchise partner, including WH Smith. In particular views are invited on access arrangements and facilities and WH Smith are committed to ensuring that customers continue to have access to Post Office services. The location of the new Post Offices within WH Smith stores will be fully compliant with the Disability Discrimination Act (DDA).