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Housing Benefit: Harrow

Volume 461: debated on Wednesday 20 June 2007

To ask the Secretary of State for Work and Pensions whether claimants will be able to opt-out of voice risk analysis when making a claim for housing benefit or council tax benefit to Harrow council. (140596)

Voice stress analysis is not currently being used to risk assess new claims to housing benefit and council tax benefit at Harrow council. It is being used in phone calls relating to changes of circumstances. All callers are made aware of this at the start of the call and then have the option of whether or not to continue the call.