The regulatory treatment of lifetime leases was addressed in the Government’s response to the March 2006 consultation document, “Secondary legislation for the regulation of home reversion and home purchase plans”. The Government response to that consultation is available at
http://www.hm-treasury.gov.uk./media/880/39/responses_homereversion_130906.pdf
We do not have figures on complaints. Older people can receive free legal advice and information on residential leasehold issues from the Leasehold Advisory Service (LEASE). LEASE is a non departmental public body sponsored by the Department for Communities and Local Government.