I have set the Central Office of Information the following targets for 2007-08:
To break even, taking one year with another.
To achieve a 2.5 per cent. reduction in the unit costs of output.
Customer satisfaction index score of 8.25 (out of 10)
96 per cent. scores of six or more
A 10 per cent. increase on the 2006-07 audited response rate.