The work carried out as part of the IND customer survey was undertaken by MORI during the period February-April 2002. The results of this work were used internally by the Department but were not placed into a final published report. Its cost was estimated to be £60,000.
The work carried out by contractors as part of the report into Dispersal: Facilitating Effectiveness and Efficiency took place in the period September 2001 to September 2002. This work was used internally but not placed into a final published report, although it has now been released under the Freedom of Information Act. The cost of this work was estimated to be £137,000.