Skip to main content

Emergency Calls

Volume 462: debated on Thursday 28 June 2007

To ask the Secretary of State for the Home Department how many emergency telephone operators were employed by police in each of the last 10 years, broken down by police force area. (139483)

The available data relate to the number of individuals primarily employed in the function of control room (call handlers). This function includes those staff who are predominately employed as control room operatives, or those who support such individuals, in either force or area control rooms including officers employed as telephonists.

The available data for police officers are from 2002-03 onwards, and the available data for police staff are from 2004-05 onwards, both are given in the tables.

Police officers (FTE)1 whose main function is control room (call handlers)2 (2002-03 to 2005-06)

2003

2004

2005

2006

Avon and Somerset

70

75

69

68

Bedfordshire

31

30

26

19

Cambridgeshire

51

42

39

29

Cheshire

51

49

84

81

Cleveland

46

1

0

0

Cumbria

22

19

21

18

Derbyshire

67

54

56

51

Devon and Cornwall

41

32

31

30

Dorset

29

30

29

28

Durham

89

97

89

88

Dyfed-Powys

16

16

12

11

Essex

81

69

59

51

Gloucestershire

52

46

40

32

Greater Manchester

245

232

226

221

Gwent

10

8

7

7

Hampshire

81

69

59

40

Hertfordshire

71

65

63

61

Humberside

70

70

57

79

Kent

0

0

35

32

Lancashire

115

116

100

74

Leicestershire

85

70

67

57

Lincolnshire

16

18

19

17

London, City of

34

30

32

26

Merseyside

151

123

116

95

Metropolitan Police

195

181

234

395

Norfolk

40

40

42

38

Northamptonshire

21

22

23

28

Northumbria

99

90

78

64

North Wales

68

62

60

47

North Yorkshire

25

28

29

33

Nottinghamshire

65

61

57

56

South Wales

49

48

40

45

South Yorkshire

59

43

35

28

Staffordshire

88

79

72

1

Suffolk

14

15

13

13

Surrey

54

56

53

43

Sussex

60

50

40

37

Thames Valley

109

90

78

67

Warwickshire

1

1

0

0

West Mercia

30

11

23

20

West Midlands

190

173

172

162

West Yorkshire

145

178

174

155

Wiltshire

38

38

36

37

1 This table contains full-time equivalent figures that have been rounded to the nearest whole number. Because of rounding, there may be an apparent discrepancy between the totals in this table and totals in similar published tables.

2 Staff with multiple responsibilities (or designations) are recorded under their primary role or function. The deployment of police officers is an operational matter for individual chief constables. This function includes those staff who are predominately employed as control room operatives, in either force or area control rooms including officers employed as telephonists.

Police staff (FTE)1 whose main function is control room (call handlers)2 (2004-05-2005-06)3

2005

2006

Avon and Somerset

324

358

Bedfordshire

97

102

Cambridgeshire

125

112

Cheshire

193

184

Cleveland

10

9

Cumbria

111

108

Derbyshire

205

209

Devon and Cornwall

307

306

Dorset

125

132

Durham

107

109

Essex

223

216

Gloucestershire

110

n/a

Greater Manchester

522

503

Hampshire

291

355

Hertfordshire

208

256

Humberside

139

154

Kent

383

412

Lancashire

349

347

Leicestershire

182

153

Lincolnshire

146

n/a

London, City of

28

27

Merseyside

293

203

Metropolitan Police

1682

1684

Norfolk

131

137

Northamptonshire

138

145

Northumbria

226

227

North Yorkshire

158

181

Nottinghamshire

232

233

South Yorkshire

301

331

Staffordshire

252

178

Suffolk

113

130

Surrey

288

280

Sussex

271

263

Thames Valley

456

528

Warwickshire

104

97

West Mercia

281

235

West Midlands

307

n/a

West Yorkshire

317

347

Wiltshire

122

134

Dyfed-Powys

43

58

Gwent

110

113

North Wales

95

n/a

South Wales

218

222

1 This table contains full-time equivalent figures that have been rounded to the nearest whole number. Because of rounding, there may be an apparent discrepancy between the totals in this table and totals in similar published tables.

2 Staff with multiple responsibilities (or designations) are recorded under their primary role or function. The deployment of police officers is an operational matter for individual chief constables. This function includes those staff who are predominately employed as control room operatives, in either force or area control rooms including officers employed as telephonists.

3 Data are not available for 2002-03 to 2003-04.