Improving rail performance is a key objective for the Department for Transport. Joint action plans are in place between Network Rail and First Great Western to address performance issues. Additionally, First Great Western has implemented a 40-point Recovery plan. These are monitored monthly.
In the year to 31 March 2007 First Great Western achieved an average punctuality of 83.2 per cent. across the franchise as a whole.
The Secretary of State for Transport has not undertaken an assessment of the standard of First Great Western’s train services. The industry-standard public performance measure (PPM) is used to measure performance of a train operating company (TOC) across the whole of its franchise area, not specific routes in isolation. Passenger surveys are undertaken by Passenger Focus. The results of the latest National Passenger survey were published on 5 June 2007.