The independent regulator the Office of Communications (Ofcom) announced on 6 June that it will carry out a full review of communications providers' additional charges. Ofcom expects to announce the conclusions of its review in the autumn and progress may be monitored on its website at:
The review will cover charges for non-direct debit payments, as well as other additional charges including late payment, restoration of service and early termination fees. It will cover fixed and mobile operators, and pay TV services. Ofcom will look at the nature and level of charges levied by communications providers and how well signposted and transparent such charges are. It will investigate how far consumers are aware of additional charges, whether they are able and willing to shop around on the basis of core prices and additional charges rather than just core prices, and whether there are certain groups of consumers who are unable to do this and therefore may be disadvantaged.
On investigating this issue it has become clear that it would be wrong to look at BT in isolation. More than 40 per cent. of homes are provided with telephony services by operators other than BT, and the differentials for payment by non-direct debit range from no extra charge to £15 a quarter. Some providers provide no payment option other than direct debit.