To ask the hon. Member for North Devon, representing the House of Commons Commission if he will ask Parliamentary Information and Communication Service (PICT) to carry out a customer survey of hon. and right hon. Members' satisfaction with the new personal digital assistants supplied by PICT; and if he will make a statement. (148366)

The Board of Management surveyed all Members and their paid staff earlier this year. One question asked was how satisfied they were with the quality and reliability of remote access to the parliamentary network using a parliamentary issued handheld PDA. Of the 92 Members who answered the question 8 per cent. were extremely satisfied, 17 per cent. very satisfied, 30 per cent. fairly satisfied, 23 per cent. not very satisfied and 14 per cent. not at all satisfied. A qualitative survey is being planned to explore areas of dissatisfaction in more detail.