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First Great Western

Volume 463: debated on Tuesday 17 July 2007

12. To ask the Secretary of State for Transport what assessment she has made of the performance of First Great Western in conducting the Great Western franchise. (149839)

Joint action plans are in place between Network Rail and First Great Western to address performance issues. Additionally, First Great Western is implementing a 40-point recovery plan. These are monitored monthly.

In the year to 31 March 2007 First Great Western achieved an average punctuality of 83.2 per cent. across the franchise as a whole.

To ask the Secretary of State for Transport pursuant to the answer of 12 July 2007 to question 149369, on First Great Western, if she will publish her Department's monitoring results on punctuality, reliability and service quality for First Great Western for the last three months for which statistics are available. (150454)

First Great Western service punctuality and reliability were as follows for the last three rail industry periods.

Punctuality (percentage MAA)

Reliability (all cancellations)

Period 1



Period 2



Period 3



First Great Western is exceeding its service quality benchmark as stipulated in the franchise agreement.