Skip to main content

Jobcentre Plus: Manpower

Volume 463: debated on Monday 1 October 2007

To ask the Secretary of State for Work and Pensions how many Jobcentre Plus staff were employed in (a) call centres and (b) frontline offices in each of the last 10 years. (152657)

[holding answer 26 July 2007]: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie, dated 1 October 2007:

The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus staff were employed in (a) contact centres and (b) frontline offices, in each of the last 10 years. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

Unfortunately we are unable to provide a functional breakdown of Jobcentre Plus staff prior to March 2004.

The following tables provide the number of full-time equivalents (FTEs) employed in (a) Contact Centres and (b) Operational staff in Jobcentres, Jobcentres Plus offices, Social Security Offices and Benefit Delivery Centres and those who provide support for these services, for the period 2004 to 2007. Fraud investigation staff are included in table b. It is not possible to differentiate between those who deal directly with the public and those who perform other supporting functions in the second group of staff.


FTE Employed in Customer Contact Directorate

FTE employed directly in contact centres

March 2004



March 2005



March 2006



March 2007





March 2004


March 2005


March 2006


March 2007


I hope this is helpful.