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Social Security Benefits: Internet

Volume 463: debated on Monday 1 October 2007

To ask the Secretary of State for Work and Pensions what arrangements he has made for individuals with personal computers using (a) Microsoft Windows and (b) Apple Macintosh operating systems to make online applications for (i) attendance allowance and (ii) other social security benefits; and if he will make a statement. (155464)

[holding answer 17 September 2007]: The Department for Work and Pensions is able to accept online applications for income support, incapacity benefit, jobseeker’s allowance, child maintenance, disability living allowance, attendance allowance and state pension. However, this service is not currently available to citizens using Macintosh computers. The service was introduced as a pilot and is currently being reviewed and the suitability of the technical platform will then be considered. Applications for carer’s allowance can also be made online using an interface that can be accessed by a computer with either Windows or Macintosh systems.

Claim forms for the majority of social security benefits can be downloaded from the DWP website, irrespective of system, for subsequent postal applications. The Department also offers a telephone application service for a number of benefits.

Access to all online Government services is moving to Directgov, the cross-government portal that will provide the single citizen access point for Government services, which supports both the Windows and Macintosh systems.