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Armed Forces: Personnel Management

Volume 464: debated on Monday 8 October 2007

To ask the Secretary of State for Defence (1) what representations he has received on the Joint Personnel Administration system; (154545)

(2) how many complaints he received from military personnel about the Joint Personnel Administration system in each month since December 2006.

Since December 2006, 1,032 complaints had been received from armed forces personnel via the centralised JPA complaints process about mispayments and other apparent problems with pay, or the handling of queries. The following table shows the breakdown of these by month:

Number of complaints

December 2006

61

January 2007

98

February 2007

105

March 2007

94

April 2007

78

May 2007

126

June 2007

204

July 2007

150

August 2007

116