The scheme administrators have identified shortcomings with the administration of the NHS Injury Benefits Scheme since 1972. The review identified that:

between 1985 and 1998 in some cases the incorrect eligibility criteria has been used;

since 1972 injury benefits have been inappropriately adjusted to take account of changes in the rate of DWP benefits; and

since 2002 some decisions have been made without appropriate legal authority.

The Pensions Division of the NHS Business Services Authority have instituted corrective action and all those known to be affected will be notified that their claims will be reviewed. People who have been underpaid will receive the money they are due and those who have been overpaid will not be expected to pay the money back. Once corrections have been made to known cases, an advertising campaign will be undertaken to identify individuals who may have been inappropriately advised against making claims.

The Government take very seriously the difficulties that have been identified with the administration of the NHS Injury Benefit Scheme over many years. They support the action of the scheme administrators in identifying the historic issues and in undertaking corrective action.