The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.
Letter from Jos Joures, dated 8 October 2007:
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive. As the Chief Executive is currently on annual leave I am responding, with his authority, on his behalf.
You ask the Secretary of State for Work and Pensions, for what period of time the Child Support Agency Midlands Business Unit retains recordings of telephone calls from members of the public. [154642]
Prior to 26 March 2007, telephone calls made to the Child Support Agency were recorded and retained for 3 weeks. From that date, voice recording functionality was enhanced to allow telephone calls to be retained for 14 months. This functionality applies to any call made through the Agency’s call routing system. Certain calls, for example where a client calls a caseworker’s number directly, are not recorded.
I hope you find this answer helpful.