State Retirement Pensions

To ask the Secretary of State for Work and Pensions what percentage of successful claims for state retirement pension was made (a) by telephone interview, (b) by personal interview, (c) by post and (d) online in the last 12 months for which figures are available. (156385)

The available information is in the following table.

*All state pension applications processed*¹ *(successful and unsuccessful) 1 September 2006 to 31 August 2007*
	Percentage of total applications processed
Telephone Interview	28
Personal Interview	4
Post I	66
Online	2
Total	100
¹ Figures of successful applications are not recorded. Source: Weekly Performance data supplied by pension centres and local service system data August 2007.

Volume 464: debated on Monday 8 October 2007