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HM Revenue and Customs: Job Satisfaction

Volume 464: debated on Tuesday 9 October 2007

To ask the Chancellor of the Exchequer (1) what assessment he has made of levels of staff satisfaction at HM Revenue and Customs in the last 12 months; and if he will make a statement; (153988)

(2) what processes he has in place to measure staff satisfaction at HM Revenue and Customs.

HMRC takes staff satisfaction very seriously. To monitor this it conducts a staff survey twice a year which questions a sample of its staff.

The results of the November 2006 staff survey is published on the HMRC internet at

The June 2007 staff survey results are currently being finalised.