(2) what processes he has in place to measure staff satisfaction at HM Revenue and Customs.
HMRC takes staff satisfaction very seriously. To monitor this it conducts a staff survey twice a year which questions a sample of its staff.
The results of the November 2006 staff survey is published on the HMRC internet at http://www.hmrc.gov.uk/research/
The June 2007 staff survey results are currently being finalised.