The Pension Service is part of the Department for Work and Pensions and accordingly there is a free flow of information and data across the organisation. The exchange of information takes place both clerically and via interfacing IT systems.
One of the major features of the Department’s IT is a core system (customer information system), which holds a record for each national insurance number holder and a comprehensive range of personal details as a minimum. By linking all of the main benefit application services (e.g. income support computer system, pensions Strategy computer system) to CIS, the Department is able to keep customer records fully updated and is able to provide immediate notification of change of circumstances when they occur.
The IT systems links across DWP, including the Pension Service through CIS, and include the transition from working age to pensions.