Skip to main content

Border and Immigration Agency

Volume 464: debated on Wednesday 10 October 2007

To ask the Secretary of State for the Home Department how many cases of lost documentation have the Border and Immigration Agency recorded in the last 12 months. (156340)

Statistics for the numbers of documents lost in the Border and Immigration Agency (BIA) are not kept. However the majority of passports held by BIA are in connection with managed migration casework. In the 12 months ending August 2007, 176 passports were lost from managed migration casework. Case working units in Croydon alone retain between 70,000 to 100,000 passports in their possession at any given time.

To ask the Secretary of State for the Home Department how many and what proportion of letters sent by hon. Members to the Border and Immigration Agency have received a substantive reply within (a) three, (b) four, (c) six, (d) eight, (e) 10 and (f) more than 10 weeks; and if she will make a statement. (156288)

In the period 1 January to 30 June 2007, the last period full data is available, the Border and Immigration Agency received 22,636 letters from hon. Members.

Of these:

(a) 12,713 (56.2 per cent.) were answered in three weeks or less

(b) 18,866 (83.3 per cent.) were answered in four weeks or less

(c) 20,917 (92.4 per cent.) were answered in six weeks or less

(d) 21,426 (94.7 per cent.) were answered in eight weeks or less

(e) 21,910 (96.8 per cent.) were answered in 10 weeks or less

(f) 643 (2.8 per cent.) took more than 10 weeks to answer.