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Transport Direct

Volume 464: debated on Wednesday 10 October 2007

To ask the Secretary of State for Transport what the (a) original estimated and (b) outturn cost was of Transport Direct. (154749)

The original budget for the Transport Direct Programme, which included the development and operation of the Transport Direct Portal among other things, was for the period of spending review 2002 (April 2003 to March 2006). Subsequent budgets for Transport Direct were allocated on an annual basis in spending review 2004 (April 2005 to March 2008) and will be allocated in comprehensive spending review 2007 (April 2008 to March 2011). The estimated and outturn cost of Transport Direct to March 2007 was:

£ million




2003-04 to 2005-06






To ask the Secretary of State for Transport what the (a) estimated and (b) outturn cost of the (i) development and (ii) running of the Transport Direct portal was in the last year. (154750)

In April 2006, Transport Direct became an operational business unit of the Department for Transport, with the budgets revised to reflect the maturity of the Transport Direct Portal and the reduced need for capital investment. The Transport Direct Portal Service encompasses the Transport Direct Portal Design, Build and Operate (DBO) contract, which covers both development and operation, and the data and services provided by other third parties that underpin the Transport Direct Portal. The estimated and outturn costs for the Transport Direct Portal Service for FY 2006-07 were:

Period FY 2006-07

£ million





These figures represent the total sums paid to the Atos Origin Consortium (the DBO contractor) for all aspects of the DBO contract and to other third-party providers of data and services to the Transport Direct Portal.

To ask the Secretary of State for Transport what assessment she has made of the value for money of the Transport Direct portal over the last 12 months. (154751)

The original business case for Transport Direct recorded three key value for money measures:

Achieve 1 million user sessions in the first year of service.

Achieve 10 million user sessions by the end of 2006.

10 per cent. of users reassess their travel habits as a result of the information provided by TD.

Of these measures:

The 1 millionth user session was achieved 10 months after soft-launch of the service (soft-launched in July 2004, achieved in May 2005)

The 10 millionth user session was recorded on 1 December 2006

On changing habitual behaviour the portal service includes a self-completion feedback questionnaire. The responses to the questionnaire suggested that for individuals who had made the journey before (about a third of the 2,034 respondents):

17 per cent. claimed they would change their route,

24 per cent. would change when they intended to travel.

To ask the Secretary of State for Transport how many user sessions Transport Direct recorded in each month since June 2006; and what the weekly rate of user sessions was in the most recent period for which figures are available. (154753)

Since June 2006 the following user sessions have been recorded on the Transport Direct portal. This includes user sessions generated by end-users accessing the portal using PC, DigiTV and mobile phones, and those generated by other systems accessing Transport Direct via a web service call. The use of web services to access Transport Direct was introduced in August 2006:



July 2006


August 2006


September 2006


October 2006


November 2006


December 2006


January 2007


February 2007


March 2007


April 2007


May 2007


June 2007


July 2007


August 2007




The average weekly number of user sessions recorded during the six weeks ending 16 September is 254,000.