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Welfare Tax Credits

Volume 464: debated on Wednesday 10 October 2007

To ask the Chancellor of the Exchequer what advice is given to claimants when there is a significant delay in amending a claimant's award notice following a change in their circumstances to enable them to calculate their tax credit entitlement when payments continue. (155749)

Tax credits award notices and accompanying guidance notes, together with the guidance notes that accompany claim forms, all explain that changes in income can affect entitlement and encourage claimants to tell HM Revenue and Customs as soon as their income changes. Where a customer has not received a new award notice following a change in their circumstances, they can ring the Tax Credits Helpline and ask for a recalculation of their award using the new information.

To ask the Chancellor of the Exchequer how much his Department paid through the tax credit system to clients as compensation in lieu of any bank charges incurred on their personal accounts while involved with the tax credit system in the last 12 month period for which figures are available. (156294)

The circumstances in which HM Revenue and Customs (HMRC) will make compensation payments to its customers are explained in the Department's fact sheet, "Complaints and Putting Things Right", which is available at

HMRC does not separately record the value of payments made to reimburse customers' bank charges.