Skip to main content

Children and Family Court Advisory and Support Service: Complaints

Volume 464: debated on Thursday 11 October 2007

To ask the Secretary of State for Children, Schools and Families when he plans to publish the Children and Family Court Advisory and Support Service’s consultation on its complaints policy; and if he will make a statement. (154955)

[holding answer 10 October 2007]: This is a matter for the Children and Family Court Advisory and Support Service (CAFCASS). Anthony Douglas, the Chief Executive, has written to the hon. Member with this information and a copy of his reply has been placed in the House Library.

Letter from Anthony Douglas, dated 13 September 2007:

I am writing to you in response to the parliamentary question that you recently tabled:

153997 - To ask the Secretary of State for Children, Schools and Families, when he intends to publish the Children and Family Court Advisory and Support Service’s consultation on its complaints policy; and if he will make a statement.

Cafcass plans to review its complaints policy, to update it in line with the Department for Children, Schools and Families’ Guidance “Getting the Best From Complaints” issued in August 2006, for Local Authorities on how complaints from children are responded to. Cafcass would like to incorporate parts of the guidance into its complaints policy.

Cafcass has started an internal review, and it plans to consult externally next year.

A copy of this reply will be placed in the House Library.