A range of factors are being taken into account in considering the corporate social responsibility assistance provided by each energy supplier to help vulnerable consumers, drawing on the evidence in Ofgem’s review of supplier’s voluntary initiatives to help vulnerable customers. Major factors include the level of assistance delivered to vulnerable customers relative to the size of the supplier and the overall price level offered by the supplier.
No deadline for the introduction of programmes of assistance has been set. However, companies will need to indicate a commitment by the end of October 2007 to put in place any further programmes of assistance, so that decisions can be taken as to whether powers should be taken in the Energy Bill in line with the Energy White Paper.
The campaign is directed towards older, vulnerable and at-risk people to help eliminate fuel poverty and promote independence and well-being, by ensuring that those needing help are aware of, and take advantage of, the advice and financial support available to help keep them and their homes warm.