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Armed Forces: Personnel Management

Volume 464: debated on Friday 19 October 2007

To ask the Secretary of State for Defence what progress has been made on the full implementation of the Joint Personnel Administration project; and if he will make a statement. (154546)

The Joint Personnel Administration (JPA) system is one of the most complex business change projects in either the private or public sector. It has been successfully rolled-out on time to all three Services; to the RAF from April 2006; to the RN from October 2006; and to the Army from March 2007.

Since the initial roll-out of JPA to the RAF much has been achieved to improve the quality of the service being provided and to address problems. Personnel are more familiar with the new system and the business processes that it supports. But we are still in a transitional phase and there will be a further period of ‘bedding down’ which is bound to highlight the need for further business process, technical and training changes.

JPA now provides a stable, modern platform to support our Services. However, like all major change programmes of this complexity it will take a period of further refinement in order to exploit its full potential. I remain fully committed to delivering an excellent pay and personnel administration service to our armed forces.