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Armed Forces: Personnel Management

Volume 465: debated on Tuesday 23 October 2007

To ask the Secretary of State for Defence how many serving and former RAF personnel payments have been missed since 1 January 2007 under Joint Personnel Administration; how many complaints have been received from members of the armed forces about Joint Personnel Administration; and how many complaints are still outstanding. (158766)

[holding answer 16 October 2007]: The total number of serving and former Royal Air Force personnel payments that have been missed since 1 January could be provided only at disproportionate cost. However, across the three services between 1 January 2007 and 30 September 2007 there have been 55,305 underpayments (which may be considered missed payments) and 683 pension payments which were not enabled within the target of five working days of discharge.

The majority of the 55,305 underpayments relate to a single error that occurred in August which took a charity contribution from each Royal Navy and Royal Marine account of £3. The error has been corrected and the money will be re-credited to pay accounts in the October pay run.

Between 1 January 2007 and 30 September 2007, 1,053 complaints had been received from armed forces personnel via the centralised JPA complaints process about incorrect payments and other apparent problems with pay or the handling of queries. Of these, 47 remain outstanding.