FiReControl will deliver a resilient national network of control centres that will back each other up during large scale emergencies. It will also provide more information to firefighters to enable them to better deal with incidents.
In terms of call handling, the system will be designed to match or exceed current performance levels. Extensive modelling has been done to ensure proposed staffing levels will be sufficient for this to be achieved. We are reviewing recent flooding events to ensure that all lessons learned are fully incorporated into the new control centres.