Connexions Service: Vocational Guidance

To ask the Secretary of State for Innovation, Universities and Skills (1) how many interventions by the Connexions Service involved (a) a face-to-face meeting with the individual only, (b) a telephone call only, (c) a text message only, (d) an e-mail only, (e) a face-to-face meeting and a text message only, (f) a face-to-face meeting and an e-mail only, (g) a face-to-face meeting and a telephone call only, (h) two or more forms of communication but no face-to-face meeting and (i) two or more forms of communication in each year since 2003; (156963)

(2) how many interventions made by the Connexions Service were for (a) careers or educational advice only, (b) other forms of advice only and (c) more than one type of advice in each year since 2003;

(3) what the marginal cost of an intervention by the Connexions Service was by (a) a text message, (b) an e-mail, (c) a telephone call and (d) a face-to-face meeting in each year since 2003.

I refer the hon. Member to my earlier answer (PQ 156965) which gives details of interventions between April 2003 and March 2007.

To ask the Secretary of State for Innovation, Universities and Skills how many (a) text messages, (b) e-mails, (c) telephone calls and (d) face-to-face meetings there were as part of an intervention by the Connexions Service in each year since 2003. (156965)

Between April 2003 and March 2007 the Connexions Service had over 17 million interventions with young people. The annual breakdown is given in the following table:

	2003-04	2004-05	2005-06	2006-07
Total intervention	3,655,579	3,907,592	4,263,594	5,220,021
One to one personal contact	2,671,875	2,716,084	3,035,714	3,765,262
Telephone	672,368	841,371	884,654	978,781
E-mail/letter/text	311,336	350,137	343,226	475,978

Volume 465: debated on Wednesday 24 October 2007