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Pension Service: Correspondence

Volume 465: debated on Thursday 25 October 2007

To ask the Secretary of State for Work and Pensions how many letters sent by the Pensions Service were misdirected in each of the last 10 years. (157198)

The information requested is not available in the format requested.

The Pension Service makes every effort to issue letters to customers at their last verified address. There have been a few isolated incidents of mistakes, but where letters do go to an incorrect address this is usually for a variety of other reasons, such as the customer moving and inadvertently omitting to let the Pensions Service know of their change of address.